CUSTOMER
SERVICE


FAQs


Orders and deliveries

Which methods of payment does Coravin accept?

We accept payment via MasterCard,VISA and PayPal. We do not accept cheques or cash. Please note that we only accept one form of payment per order.

 

Will I get an email confirmation for my order?

Yes. Within minutes of placing an order, you will receive a confirmation sent to the email address that you provided.

 

How do I change or cancel my order?

Orders cannot be cancelled or changed once they have been placed. However, we do accept returns of the Coravin System, subject to our Return Policy.

 

I didn’t receive an order confirmation number, but I can see a charge on my credit/debit card, what should I do?

If you can see a charge on your card but the order did not go through (you were not shown an order confirmation number), it is likely to be a pending virtual charge or hold that was generated when you attempted to submit your order. This will drop off of your statement within a few days. However, if you are concerned, we recommend calling your bank or credit card company or contacting Coravin customer services team at csr_eu@coravin.com or 0203 6089 115.

 

Who is eligible to make a purchase on this site?

You must be at least 18 years of age to make a purchase on www.coravin.co.uk. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian.

 

I received an error message when trying to make my purchases.

The majority of errors that you see during checkout will be displayed on the screen in red. The most common errors are for an incorrect address or a declined credit card.

 

How can I track my order?

1.) Shipping confirmation email: once your order has been shipped, we will notify you via email of its shipping status. This email will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer..

2.) My Account: you can also check your order status on the site – log into your Coravin account, and you will find your tracking number with your order information.

 

What is your shipping policy?

Orders placed by 10.00 on business days (Monday – Friday, excluding Dutch bank holidays) are usually processed and dispatched that day. A shipping confirmation email will be sent once order has left our warehouse. Coravin makes every reasonable effort to process your order in accordance with the estimated shipping date, however we will not be held responsible for any delays in processing your order. We ensure shipments are in compliance with all guidelines and shipped by the carrier designated by Coravin.

 

Can I fast-track my shipping?

We currently offer just DHL Express and DHL Parcel Shipping. Please note that all shipping times are calculated based on date dispatched and standard business days exclude weekends and Dutch bank holidays.

 

Do you ship internationally?

Coravin operates six European websites: Coravin UK, Coravin France, Coravin Germany, Coravin Spain, Coravin Ireland and Coravin Italy. Orders to any of these countries can be placed directly on their country-specific websites. Shipping approximations for any orders placed within these five countries will be shown during the checkout process on their country-specific website. International Shipping charges are calculated based on the carrier, the total weight, the destination postal code, the method of shipping selected, and customs brokerage fees. In addition to the calculated shipping charges, customers shipping internationally will also be assessed fees at the border for additional Customs Duty and sales tax that must be paid by the customer prior to receipt of goods purchased.

 

Can I change my shipping options after my order has been placed?

No, we are not able to change or cancel any order once it has been placed. Please be sure to review your order details at checkout before submitting the order.

 

RETURNS AND WARRANTY

What is your warranty policy?

Coravin warrants that your Coravin device will be free from defects in materials and workmanship for a period of two years from the date of purchase from Coravin or an authorized Coravin reseller or partner. We will, at our option, repair or replace any device that fails to comply with this warranty under normal use and following care instructions. Coravin may require presentation of the original proof of purchase to verify purchase date. Please refer to the Legal section of this site for exclusions and other limitations. Coravin’s warranty does NOT include coverage for the loss of or damage to any wine with respect to which the Coravin product was used.

 

How do I make a claim?

If you experience any problems with your Coravin System, please contact our customer services team at csr_eu@coravin.com or 0203 6089 115. Upon confirmation and approval of your warranty claim, we will, at our sole discretion, either repair or replace the device.

 

What is your returns policy?

If you purchased a Coravin System directly from www.coravin.com and are not completely satisfied with your product, you may return it within sixty (60) days of the purchase date. In order to return your Coravin System, please contact our customer services team at CSR_EU@coravin.com or 0203 6089 115 to receive a return merchandise authorization (RMA) number. We will reimburse you (excluding all shipping costs) for the purchase price of the returned Coravin System no later than sixty (60) days from the date of our receipt of such returned products accompanied by the applicable RMA. Coravin does not reimburse return shipping fees.

 

Can I return my Coravin System if I purchased it from a retailer?

No, the 60 days money back guarantee is only offered to those who purchase directly from www.coravin.co.uk. Please contact your retailer for information on their returns policy.

 

My order arrived damaged. What should I do?

If you notice the damage before accepting the package, please refuse delivery and contact Coravin customer services on 0203 6089 115.

If you do not see that damage until you have opened the package, please contact customer services on 0203 6089 115 as soon as possible.

 

MY ACCOUNT

How do I create my account

You can create a Coravin Account in one of two ways: During checkout, you will have the opportunity to create an account. Alternatively, you can register here.

 

Why should I create a Coravin account?

Your Coravin account will allow you to view recent orders, place reorders, change your password, manage billing or shipping addresses and email subscriptions.

 

PRODUCT USE

Is the Coravin System different to wine preservation systems?

The Coravin System is a wine by the glass system. Unlike preservation systems, which require the cork to be pulled and allow oxygen to enter the bottle, the Coravin System leaves the cork in place to continue protecting the wine.

 

Is there anything I need to do before using my Coravin System?

Before using your Coravin System, perform a visual inspection of the wine bottle you plan to access. It’s important to ensure there are NO signs of damage or flaws (e.g. cracked, crushed, or chipped; or containing white glass inclusions, indicating un-melted glass.) DO NOT USE the Coravin System if you notice any damage or flaws to the bottle, as it may burst, and may result in serious injury to the user or others nearby.

To prevent the risk of lacerations from broken glass, always use a Coravin Wine Bottle Sleeve.

Never use the Coravin System on a visibly damaged or flawed bottle, even with a Coravin Wine Bottle Sleeve.

 

How often can I access the same bottle with my Coravin System?

As long as the bottle is closed with a natural cork in great condition, the Coravin System can be used to access the same bottle with our standard needle about 25 times.

 

What testing has been carried out to prove that the Coravin System actually works?

The Coravin team has conducted blind taste tests of bottles previously accessed with the Coravin System against control bottles from the same case with master sommeliers, masters of wine and winemakers themselves. They have not been able to distinguish between previously accessed bottles and untouched controls. Leading restaurants around the world now trust their wine by the glass program to the Coravin System.

 

After accessing a bottle of wine, what happens to the remaining wine in the bottle?

Coravin believes that the best wine preservation system is the bottle and the cork. Since the Coravin System keeps the cork in place, wine continues to evolve the same way that it would in an unaccessed bottle. Some of the chemical changes that occur in wine, such as the breakdown of acids, don’t require oxygen at all. Others do relate to oxygen that is naturally transmitted across the cork over time. Accessing a bottle with the Coravin System does not impact these chemical changes.

 

Why are Coravin Capsules different than other pressurised cylinders?

Coravin Capsules are the only capsules that can be used with the Coravin System. They are filled with the purest Argon gas available and include a proprietary cap that creates a perfect seal in the System, so that even months after initial use, no gas will escape..

 

How many glasses can I access with each Coravin Capsule?

Each Coravin Capsule will allow you to access approximately fifteen 150 ml glasses of wine. Capsule longevity will vary depending on how you use the Coravin System and how often and how much you pressurise each bottle.

 

What is in the Coravin Capsule?

The Coravin Capsule contains argon gas, an inert gas that does not react with wine, and has no effect on the taste profile. It is one of the seven gases that occur naturally in the air we breathe and is regularly used in the wine making process.

 

How do I dispose of empty Coravin Capsules?

Coravin Capsules are made of recyclable steel. Prior to recycling, please contact your local council for instructions concerning the disposal of empty compressed gas cylinders. Please do not dispose of unpunctured capsules. Only puncture Coravin Capsules using the Coravin System. Do not discharge towards your face.

 

How should I store my Coravin Capsules?

The Coravin Capsules are pressurised and should be stored in a well-ventilated place, out of direct sunlight. Coravin capsules contain gas under pressure and may explode under extreme temparatures -30° to +65° C.

 

Can I use alternative capsules with my Coravin System?

No, it is important to only use official Coravin Capsules with your Coravin System. Coravin Capsules are especially designed to work with the Coravin System. Alternative capsules will not seal correctly and will leak. Use of non-Coravin capsules may result in injury to the user or others nearby and voids the warranty on your Coravin System.

 

How can I tell which needle I have in my Coravin?

The bands around the grip of the Coravin wine needles are colour coded for easy reference:

Red – Faster Pour Needle (16 gauges)

Black – Standard Needle (17 gauges)

Silver – Vintage Cork Needle (18 gauges)

 

Which wine needle is right for me?

We recommend using the Vintage Cork Needle when you believe that your wine bottle may have an old or fragile cork. When using the Faster Pour Needle, only access bottles with very healthy corks, as the wider gauge will make it more difficult for old or fragile corks to reseal.

Please review our comparison chart to determine which needle you should purchase.

 

How do I change wine needles?

Unscrew the needle using the needle grip and let the needle drop down so it is resting in the needle guide. Pick it up by the needle grip and angle it to remove it from the needle guide, being careful not to scratch the side of the needle.

To insert a new needle, point the tip down through the needle guide and let it drop so that the needle grip is resting on the guide. Pick the needle up by the grip and screw it into the unit until it is fully tightened.

 

When should I replace a worn needle?

After hundreds of insertions, if you notice it becoming difficult to insert or remove the needle into the cork, the coating on the needle may be worn. Inspect the tip to look for wear or damage. If the Teflon™ coating has worn off, leaving a silver colour rather than black, you may need a new needle. You can order replacement needles here.

 

I accessed a dessert wine. How should I clean my Coravin System?

Due to the higher sugar content of desert wines we recommend that you run through the recommended cleaning routine twice, as described in the Product Care FAQ, to ensure that no wine remains in the system.

 

How do I unclog my needle?

If you have determined that your needle is clogged with cork particles, use the Needle Clearing Tool included with your Coravin System to unclog it.

Unscrew the needle grip at the top of the needle to release it, and let the needle drop down to rest on the needle guide. Tilt the needle slightly and gently remove it from the unit.

Hold the Needle Clearing Tool by the handle and gently poke the tool through the eye of the needle to remove any cork particles. Always hold the needle by the needle grip.

Insert the clearing tool into the top of the needle by the needle grip and slide it down to push any excess cork towards the eye of the needle.

Poke the tool through the eye to the needle again to remove any last cork particles.

Repeat until no cork is visible through the eye.

 

WINES, BOTTLES AND CLOSURES

How should I store accessed bottles?

We recommend storing your accessed bottles horizontally with the wine covering the cork surface inside the bottle so the cork does not dry out. For chilled wines, the cork may take longer to reseal, so keep these standing vertically until the cork has resealed.

 

What types of wines, bottles and bottle closures are best to use with the Coravin System? Are there any I should avoid?

CLOSURES

TYPE Y/N?  DETAILS
Natural Cork Bottles closed with natural cork will reseal after accessing with the Coravin System. Please keep in mind that a colder cork will take longer to reseal. Leave chilled bottles standing upright after accessing to allow more time to reseal..
Agglomerated Cork
Multi-piece Cork
Twin Top Cork
Synthetic Cork <!> While a synthetic closure will not damage your needle, the closure will not reseal, and thus permit oxidation after some time. If you access a bottle with a synthetic closure, store it upright to ensure that it does not leak.
Screw Tops / Metal X These types of closures will cause permanent damage to the Wine Access Needle.
Glass X

BOTTLES

TYPE Y/N? DETAILS
TAILLE MAGNUM The largest size bottle that will accommodate the clamp of the Coravin System.
SPLIT The smallest size bottle that will work with your Coravin System.
SHAPE BORDEAUX These are “standard” bottle shapes, and there are no issues using the Coravin System to access any of these bottles.
BURGANDY
RIESLING
IRREGULAR SHAPES X Do not use the Coravin System on any bottle that is irregularly shaped, flat-sided, hand-blown, or etched; as these bottles may burst. Irregular, damaged or flawed bottles may burst and cause serious injury to the user or others nearby.

WINES

TYPE Y/N? DETAILS
STILL Still wines in standard shaped bottles are fine for use with the Coravin System.
DESSERT Due to the higher sugar content of dessert wines we recommend that you run through the System cleaning routine twice, as described in the Product Care FAQ, to ensure that none of the wine remains in the System.
FORTIFIED
CHILLED A chilled cork will reseal a bit slower, so you should keep these bottles standing upright until it has resealed.
SEDIMENT Be careful to not agitate the bottle, and store your high-sediment wines horizontally. If you are especially concerned, you may carefully attach the Coravin System to the bottle when it is in a nearly horizontal state (e.g. the bottle is held on a wine rack). When the pour is complete, raise the end of the bottle with the Coravin System slowly until you hear the argon purge. Then remove the Coravin System carefully from the bottle.
20 + YEARS OLD D’ÂGE To reduce the risk of causing damage to an older cork, use the Vintage Cork Needle.
SPARKLING X NOT TO USEthe Coravin System on bottles containing sparkling wine or Champagne.

 

Does the Coravin System perform equally well with all natural cork closures?

The Coravin System works only as well as the cork that is closing the bottle. If the cork in the bottle is of poor quality, it is likely that the cork will not effectively protect the wine. This is true regardless of whether you use the Coravin System or not.

Unfortunately, the quality of cork varies and depends on when and where it was harvested and manufacturing techniques. Over time, corks can become brittle, dry and fragile, especially when a bottle isn’t stored properly (ideally wine is stored horizontally, with wine covering the cork to keep it from drying out).

 

PRODUCT CARE

Should I clean my Coravin System after each use?

We recommend doing a quick trigger press after each use of the Coravin System. If you do this with the Coravin System in the base, any excess wine inside the needle will spray onto the base, which can be wiped clean.

 

How do I properly care for and clean my Coravin System?

We recommend that you keep your Coravin System in top condition with simple regular cleaning. At the end of any day you use your Coravin, a light rinse with tap water down the spout will help flush any residual wine from the system. After the rinse, press the trigger to remove any water from inside the needle. IMPORTANT: Never submerge your Coravin System in liquid and never press the trigger while rinsing out the spout. For frequent users, clean the system by pouring a little white vinegar down the spout, press the trigger a few times and then rinse with tap water. Rinsing with hot water will yield optimal results.

 

What should I do if the trigger becomes hard to press or slow to return?

Clean the system by pouring a little white vinegar down the spout, press the trigger a few times and then rinse with tap water. Rinsing with hot water will yield optimal results. IMPORTANT: Never submerge your Coravin System in liquid and never press the trigger while rinsing out the spout.

 

Is the Coravin System dishwasher safe?

No. Do not place any part of the Coravin System in the dishwasher.

 

I think my needle is clogged with cork particles, what should I do?

If you have determined that you your needle is clogged with cork particles, use the Needle Clearing Tool included with your Coravin System to unclog it.

Unscrew the needle grip at the top of the needle to release it, and let the needle drop down to rest on the needle guide. Tilt the needle slightly and gently remove it from the unit.

Hold the Needle Clearing Tool by the handle and gently poke the tool through the eye of the needle to remove any cork particles. Always hold the needle by the needle grip.

Insert the clearing tool into the top of the needle by the needle grip and slide it down to push any excess cork towards the eye of the needle.

Poke the tool through the eye to the needle again to remove any last cork particles.

Repeat until no cork is visible through the eye.

Please click here to watch our instructional video on unclogging a needle.

 

TRAVEL AND TRANSPORT

Can I fly with the Coravin System?

The Coravin is fine for air travel without Coravin Capsules, which are prohibited due to transport security restrictions on pressurised containers on some airlines.

However, Coravin Capsules can be ordered here, for shipment directly to your destination.

 

Why can Coravin ship Coravin Capsules, but I can’t?

Coravin, Inc. has gone through a training process to ensure that we properly label and comply with all shipping regulations to ensure our products can be delivered safely around the world.

 

TROUBLE SHOOTING

It is becoming difficult to insert and remove the Coravin System from wine bottles. What should I do?

Over time, if the Coravin becomes difficult to push through the closure, the coating on the needle may be worn. Inspect the tip to look for wear or damage. If the Teflon™ coating has worn off, leaving a silver colour rather than black, you may need a new needle. Replacement needles can be ordered here.

 

I’m trying to pour the wine, but nothing is coming out. What should I do?

There are several items to check if you are having trouble pouring wine. Remove the Coravin System from the bottle and give the trigger a quick press. If you hear gas escaping, then you have gas and the needle is clear — the problem is likely that the Coravin System was not fully seated on the bottle and the needle had not penetrated the closure.

f you do NOT hear gas escaping after a quick press of the trigger, you may simply be out of gas or your needle may be clogged with some cork particles. To check for a clogged needle, unscrew the needle from the Coravin System and then try a quick press of the trigger again. If you hear gas flow, then it is likely that your needle is clogged by some small cork particles. Please refer to our clearing a clogged needle instructions or click here to watch our instructional video.

If none of these options work, please contact our customer services team at csr_eu@coravin.com or 0203 6089 115 for assistance.

 

Why does the wine seem to foam when I am pouring with my Coravin System?

Make sure that the bottle is tilted so that the spout is lower than the bottle’s base, and that the needle tip in the bottle is always submerged in wine. If the needle tip is not submerged, a mix of argon and wine will flow out of the bottle causing excessive foam. For the optimal pour, pour along the inside edge of the glass, as this reduces splash and bubbles in the wine.

 

When I pour with my Coravin System I sometimes see a cloud form in the bottle. Why is this?

When you are done pouring and tilt the bottle back upright, the inside of the bottle goes from high to low pressure which can create a cloud that will quickly dissipate. This is normal and does not affect the remaining wine.

 

When using my Coravin System on an accessed bottle, gas seems to be leaking through the cork. Why is this?

1. The most likely reason that a cork will leak is that you have used the Coravin System with a synthetic closure. Although this will not damage the Coravin wine needle and will still allow you to pour wine, the cork will not reseal and oxidation will occur over time. If you have accessed a bottle with a synthetic closure, store it upright.

2. If you are accessing a bottle with a natural cork that is below room temperature or chilled, the cork will take a bit longer to reseal. This does not mean that oxygen is entering the bottle during the resealing process; the argon in the bottle is still protecting your wine.

3. It is possible that a small amount of residual wine in the Wine Access Needle pooled in between the cork and the foil upon removal of the Coravin System from the bottle. This excess wine can sometimes leak from underneath the foil even though the cork has fully resealed.

4. If you access a bottle with a natural cork in poor condition, it is possible that it will not reseal fully and will leak.

 

My Coravin System does not seem to hold gas very long. What should I do?

Please ensure that you are tightening the black cup as quickly and firmly onto the unit as it can be, so that it is fully tightened. If the cup is not twisted on tightly enough, it may not seal fully, allowing argon gas to escape from the Coravin System.

 

SAFETY

Are there safety considerations I should be aware of regarding the Coravin Capsules?

Coravin Capsules are under high pressure, reuse of any part of the capsule or the use of non-Coravin Capsules MAY RESULT IN SERIOUS INJURY to the user or others nearby. Only puncture Coravin Capsules using the Coravin device. Do not discharge towards your face.

What if I see a flaw or damage during the inspection of my wine bottle?

DO NOT USE your Coravin device on any bottle that shows signs of damage or flaws (e.g. cracked, crushed or chipped, or white glass inclusions). Damaged or flawed bottles may burst when pressurised and cause serious injury to the user or others nearby.

Are there any special precautions I should take while using a Coravin System?

WARNING: A damaged or flawed wine bottle can break when pressurized with the Coravin System. To prevent the risk of lacerations from broken glass, always use a Coravin Wine Bottle Sleeve.

NOTE: Never use the Coravin System on a visibly damaged or flawed bottle even with a Coravin Wine Bottle Sleeve.

WARNING: Use only official Coravin Capsules. Capsules are under high pressure, reuse of any part of the capsule or the use of non-Coravin capsules may result in serious injury to the user or others nearby.

WARNING: Contains gas under pressure, may explode if heated. Store in a well-ventilated place, below 50°C/122°F and out of direct sunlight. Only puncture Coravin Capsules using the Coravin device. Do not discharge towards face.

WARNING: Needle and Needle Clearing Tool are sharp, use caution when handling.

WARNING: Keep out of the reach of children.

Additionally, please see our Instructions for Bottle Inspection Guidelines for details regarding acceptable bottle types and inspecting bottles for damages or flaws.